Contact us
Write to us. It helps to tell us which device you use and what happened.
[CONTACT EMAIL]
Restore your purchase
- On Home, press and hold the lock at the top (“Grown-ups · hold”) for 3 seconds.
- Tap “Unlock all songs”, then “Restore a previous purchase”.
- Make sure you are signed in with the same App Store or Google Play account you bought it with.
Family devices
The one-time unlock works on every device signed in to the same App Store or Google Play account. Install Pianimo there and restore the purchase as above.
Refunds
Purchases and refunds are handled by Apple and Google. Ask for a refund at reportaproblem.apple.com (App Store) or in your Google Play order history.
No sound?
Check the device volume, and the volume slider in the grown-ups corner. Bluetooth speakers and headphones can add a small delay; the device’s own speaker or wired headphones feel the most immediate.